PRODUCT RETURN POLICY
Product returns and changes are available in all Oxford Company stores, during all working days of the week, and within 30 days from the date of purchase for the physical stores and 15 days for the purchase made from the online store.
In case of personal purchase, you should definitely have with you the receipt or invoice. When it comes to gift, the product return card is necessary,which is always included in the gift packaging. On the product return card, you can see if your gift was purchased by man, woman, stock, or shop in shop Oxford Company store, because each case is different.
Items returned must be in their unused, original condition, as well as all product tags, which form the identity of the product. Otherwise, cannot be accepted as returned items.
Returns / changes to products such as underwear, socks, masks, are not accepted for hygiene reasons once the package is opened.
If the return is made during a sales period, as price of the returned product is considered the selling discount price of the item in the day of return. In case you wish to replace a product purchased in a discount price by another also in discount, the price difference of the two products, will be paid in cash either by the client or by the store, according whether the new selected product is cheaper or more expensive.
If you wish to return an item during a discount period, that is purchased without discount, with another also without discount, (new collection item) then, the change will be made to the original, (before discount) prices of the two items.
ACCORDING TO THE TYPE OF STORE
Oxford Company has men, women, stock and shop in shop stores. The men and women stores are located either in markets or in shopping malls, namely The Mall, Golden Hall, Metro Mall, Avenue, Mediterranean Cosmos. The stock outlets sell items of the previous seasons, and are mainly found in discount malls, namely Factory outlet, Empoli outlet, McArthurGlen, One Salonica and Mega outlet. The shops in shop are located in department stores, namely Notos Galleries, and Politikos. Any information about the stores is provided at the website section 'STORES'.
• Product returns should be made on the following basis. Every item purchased from:
• Men stores can be returned in any man store of Oxford Company, nationwide.
• Women store can be returned only at the woman store.
• Shops in shop of department stores can be returned only at the store that was purchased or in any Oxford Company man or woman store accordingly. The opposite is not accepted. An item purchased in a man or woman store of Oxford Company cannot be returned to a department store.
•Stock Outlets can only be returned to any stock outlet of Oxford Company.
RETURN POLICY FOR DEFECTIVE PRODUCTS
In case you identify a defect on a new product, you return it to the store with the proof of purchase, and all product tags that form the identity of the item, and you select another one. In case you are not satisfied by another product to replace the defective one, we refund to you the amount of money paid for the purchase.
In case you identify a defect on a product purchased (that belongs to the current season you are using it and not previous), which in your opinion is not due to normal wear and tear, you follow the following procedure.
Always with the proof of purchase, you report the problem to the staff of an Oxford Company store of your preference. When it comes to products purchased from stock outlets, you report the problem to any stock outlet of Oxford Company. In any case the staff will pursue the issue accordingly.
If the defect is considered normal wear from product use, this will be reported to you from the staff, at the same time you return the product. If this is some quality problem, the garment will be sent to the company’s headquarters for quality control inspection. Once the quality control completed you will be informed from the store about the results.
If ultimately, the defect is due to normal wear and tear, you will be called to pick up your garment.
If it is reported as a defected item, you can replace it with another product of your choice, or even refund to you the money paid for the purchase.
In any case, you can also contact directly the headquarters of the company, without charge to the customer care line 800 100 50 50, (applies to calls within Greece).